Software/SaaS/Cloud

Software costs are a major component of IT spend and, in most cases, are a long-term commitment. It is critical that your software and SaaS/Cloud contracts are negotiated to fit your business requirements today, and empower your vision for the future in a safe and cost-effective manner. Whether you are looking at an on-premise or cloud solution, perpetual or subscription license model, new purchase or renewing existing licenses, our team can help with the area-specific terms and appropriate negotiation approaches to improve your contract. We have hundreds of Software and SaaS contracts with major providers such as Salesforce, VMware, Microsoft, Oracle, and SAP. We approach software contracts from various angles to ensure that your spend is optimized and risks are mitigated.

Examples of services we can provide:

  • Assess your licensing requirements and apply “lean” methodologies to ensure your software environment is rightsized
  • Rationalize your license deployment to map your purchases to your user’s requirements
  • Apply pricing benchmarks for the size of your purchase to ensure that your discount structures are optimized
  • Negotiate salient terms in your contracts that provide flexibility as your licensing needs and business environment evolves
  • Negotiate Service Level Agreements (SLAs) that outline key metrics that are critical to the success of the service delivery
  • Audit your software licenses to ensure compliance and negotiate on your behalf when you are audited by software suppliers

“IT organizations are continually managing and optimizing their vendor relationships and contracts in order to achieve maximum value and protection. There are always a few high value contracts such Microsoft and Salesforce, among others, that have profound implications if not structured properly. Having partnered with Symphony on many occasions, I am always impressed with the knowledge and professionalism that the team brings to the table. The engagement is always efficient, educational, and productive – and, perhaps most of all, there is a feeling of confidence and reassurance when Symphony is involved in the negotiation and orchestration of major agreements. I highly recommend Symphony!”

– Faramarz Mahdavi, former Senior Group Director, Global IT Infrastructure and Operations, Cadence Design Systems, Inc

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